1. When the error message contains the number - `103' or `101' eg ERR = 0103 it is a network error.
1st thing to try:
Remove network cable from the cradle, count to 10, then plug in again.
If this fails, contact your IT department.
2. For error messages containing - 2ERR= 505h ERL=18ECh
Reset the scanner:
- Turn off the scanner;
- "1" + "SF" + "PW(power)". The scanner should show "System Menu". If the scanner does not show "System Menu", go back to 1;
- select "Excecute Programe" (+ "ENT");
- select "PHARMHOS.PD4" (+ "ENT");